Refund and Return Policy – VYZRA
At VYZRA, we want you to be fully satisfied with your purchase. If you are not satisfied with your order, we are here to help. This Refund and Returns Policy outlines the steps for returning items and requesting refunds.
Return Eligibility
Returns Window: You have 30 days from the date of receipt to return your item for a refund or exchange.
Condition of Items: To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. We do not accept returns for items that have been worn, damaged, or altered.
Exceptions: Certain items are not eligible for return, including but not limited to personalized products, sale items, or items marked as final sale.
How to Return an Item
To return an item, follow these steps:
Contact Us: Contact our customer service team at info@vyzra.site within 30 days of receiving your order to initiate a return. Include your order number and the reason for the return.
Return Authorization: Our team will provide you with a return authorization number and instructions for returning the item.
Shipping the Item: Return the item to us at the provided address. You are responsible for the cost of return shipping unless the item is defective or the return is a result of our error.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
If your return is denied due to non-compliance with the return policy, we will contact you with further instructions.
Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process. You can then place a new order for the replacement item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will provide you with a prepaid return label and issue a full refund or send a replacement item.
Non-Refundable Fees
Shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the item is defective or the return is due to an error on our part.
Final Sale Items
Items marked as “Final Sale” are not eligible for return or exchange. Please review product descriptions carefully before making a purchase.
Last Revised: December 10, 2024